Get this course ($30.00)
Part of 1 bundle


One Year

The Customer Service Intervention (One Year)


Content
  • Lesson 1: Assess Your Customer Service
  • Lesson 1
  • Lesson 1
  • Lesson 2: Selecting the Right Team Members
  • Lesson 2
  • Lesson 2
  • Lesson 3: Sell Your Team on Great Customer Service
  • Lesson 3
  • Lesson 3
  • Lesson 4: How to Teach the Basics of Customer Service
  • Lesson 4
  • Lesson 4
  • Lesson 5: Teaching the Basics of Communication
  • Lesson 5
  • Lesson 5
  • Lesson 6: Train Your Customer Service Team to be Problem Solvers
  • Lesson 6
  • Lesson 6
  • Lesson 7: Create Job Aides to Guide Your Frontline Employees
  • Lesson 7
  • Lesson 7
  • Lesson 8: Reinforce the Importance of Good Customer Service with the Frontline
  • Lesson 8
  • Lesson 8
  • Lesson 9: How to Handle Angry Customers
  • Lesson 9
  • Lesson 9
Completion rules
  • All units must be completed
  • Leads to a certificate with a duration: Forever
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