Since 1995, management expert Bruce Tulgan has been asking, “What are the most difficult challenges you face when it comes to managing people?” Regardless of industry or job title, managers cite the same core issues – 27 recurring challenges: the superstar whom the manager is afraid of losing, the slacker whom the manager cannot figure out how to motivate, the one with an attitude problem, the two who cannot get along, to name just a few. It turns out that when things are going wrong in a management relationship, almost always the common denominator is unstructured, low-substance, hit-or-miss communication. This 48-minute lesson shows exactly how to break the vicious cycle and gain control of management relationships. No matter what the issue, Bruce Tulgan shows that the fundamentals are all you need. The very best managers hold ongoing one-on-one conversations that make expectations clear, track performance, offer feedback, and hold people accountable.