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The Customer Service Intervention (Subs - Customer Serv)


Description

Good customer service means meeting or exceeding the needs and wants of the people utilizing your services or products.  This applies to both external AND internal customers (your coworkers).  After this course, the learner will be able to assess the effectiveness of their team, perform an intervention to keep the team focused on customer service, and seize opportunities to improve the quality of everyone's customer interaction. 

Content
  • Lesson 1: Assess Your Customer Service
  • Lesson 1
  • Lesson 1
  • Lesson 2: Selecting the Right Team Members
  • Lesson 2
  • Lesson 2
  • Lesson 3: Sell Your Team on Great Customer Service
  • Lesson 3
  • Lesson 3
  • The Customer Service Intervention Quiz: Lessons 1 - 3
  • Lesson 4: How to Teach the Basics of Customer Service
  • Lesson 4
  • Lesson 4
  • Lesson 5: Teaching the Basics of Communication
  • Lesson 5
  • Lesson 5
  • Lesson 6: Train Your Customer Service Team to be Problem Solvers
  • Lesson 6
  • Lesson 6
  • The Customer Service Intervention Quiz: Lessons 4 - 6
  • Lesson 7: Create Job Aides to Guide Your Frontline Employees
  • Lesson 7
  • Lesson 7
  • Lesson 8: Reinforce the Importance of Good Customer Service with the Frontline
  • Lesson 8
  • Lesson 8
  • Lesson 9: How to Handle Angry Customers
  • Lesson 9
  • Lesson 9
  • The Customer Service Intervention Quiz: Lessons 7 - 9
Completion rules
  • All units must be completed
  • Leads to a certificate with a duration: Forever
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